Customer Service Specialist

• Partners with the outside sales team to meet and exceed customer’s service expectations.
• Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time
• Responds to customer order inquiries, prepares price quotation, and initiates purchase orders
• This role is the first point of contact for many customers and prospects, so strong communication skills are essential.
• Ability and interest in learning about Rapid product lines.  Employee will make recommendations to the customers or prospects that contact us via phone or email.
• Processes customer orders, changes, and/or returns per established department policies and procedures.
• Helps create the customer experience by building and maintaining friendly and professional customer relationships.
• Computes price, discounts, shipping costs, and sales margins.
• Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
• Identifies, suggests and closes additional purchases of products and services to customers.
• Performs administrative duties such as filing copies of orders and maintaining up-to-date customer information in the database.

• College education preferred and at least three to five years related experience and/or training, or equivalent combination of education and experience
• B2B sales and customer focus and experience
• Previous experience in distribution or packaging industry helpful
• Excellent interpersonal communication skills in oral and written format
• Ability to work in a team environment; can manage change and prioritize multiple activities
• Self-starter; possesses drive and takes initiative on projects and daily responsibilities
• Ability to communicate directly to customers via phone and email
• Results driven; detail oriented with a strong sense of urgency
• Demonstrated proficiency with Microsoft Office software and other spreadsheet applications
• Familiarity to ERP computer software platforms helpful

• Health care and well-being programs including medical, dental, vision, telemedicine, and employee assistance program (EAP)
• Paid time off starting at 16 days/year and increasing with years of service
• 401(k) & ROTH retirement savings with company match
• Health Savings Account (HSA) with company match
• Flex Spending Account (FSA) & Dependent Care Account (DCA)
• Basic Life/AD&D Insurance
• Short- and Long-Term Disability Insurance
• A strong company culture!

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.