Program Director

• Ensure consistent, compassionate support for Milwaukee County seniors needing assistance with services.
• Manage the day-to-day responsibilities of the Milwaukee County (FIA) team and oversee service intake, volunteer match, and the delivery of services for Milwaukee County seniors.
• Promote a friendly and welcoming environment supporting volunteers seeking to help Milwaukee Co seniors.
• Provide leadership and support for the development of Milwaukee County (FIA) team.
• Maintain accurate and appropriate records for all service activities. Ensure that information is available for the completion of all funding reports.
• Develop and analyze program reports to identify service gaps in Milwaukee County and make recommendations for volunteer recruitment needs.
• Oversee the performance of in-home assessments for identified seniors, support the training and evaluation of volunteer assessors.

• Develop, implement, and oversee effective services for all Milwaukee clients: consistency in answering of multi-line phone system, timely taking of requests from seniors, accurate documentation, and timely data entry of all information.
• Leadership of Milwaukee County programs to achieve goals in alignment with agency strategic plan and as articulated in grant requests, in partnership with Development and Outreach team.
• Oversee accurate and timely entry of all program information in NewOrg database. Maintain client database & required tracking documentation. Produce monthly & quarterly reports and required funder reports.

• Present to funders and attend scheduled community group meetings to enhance education about information and resources for seniors, family members of seniors, and community members.
• Meet with volunteers, seniors, and community members visiting the office as needed.
• Plan mailings and other communication projects to support service delivery.
• Manage Title V interns and program volunteers with projects.

• Thinking Strategically – Demonstrates varying knowledge of senior needs and can align with agency priorities.
• Communication & Influencing – Can effectively share the story of Eras’ impact in the community.
• Managing Knowledge – Keeps up to date with knowledge relevant to job duties.
• Coaching and Team Support – Responds to and provides constructive feedback to best meet company. objectives and goals.
• Working Together – Works well with Board members, Committee members, volunteers, interns, and staff.
• Managing Resources – Organizes own work to meet objectives on time and is aware of team workloads.
• Fiscal Responsibilities – Develops and manages budget promoting program growth and success.
• Leading People – Supports team members, follows through, and handles concerns in an appropriate way.
• Delivering Results – Produces timely and quality work, holds self and team accountable to achieve company goals, responds to requests and supports the ideas and concerns of others.
• Leading for the Future – Is enthusiastic about Eras Senior Network’s mission and values and is open to new ideas and change to drive impact.

• Bachelor's degree in business, social work, human services or related field and/or 3-5 years’ professional experience working with seniors, in customer service, or program delivery.
• Demonstrates high level of initiative, works in a primarily self-directed way to achieve goals.
• Ability to manage multiple shifting projects and tasks simultaneously.
• Creative approach to problem solving, with a strong emphasis on thoroughness, accuracy and follow up.
• Excellent written and verbal communication skills.
• Experience successfully maintaining relationships with diverse groups and individuals.
• Proficient in Microsoft 365, database management, and federal grant reporting systems.
• Proven success in developing and managing budgets of $250k+.
• Commitment to Eras Senior Network’s core values.

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