Quality Control Administrator

Quality Control Administrator
Specialty Cheese Co.
Location: Reeseville, WI
Shift: 1st Shift

Job Summary:

The Quality Control Administrator oversees the Quality Control Technicians. This role will communicate schedules and coverage for internal audits, checks, and lab coverage.

Responsibilities:

• Monitor and oversee the quality control processes within the company.
• Ensure products meet or exceed established standards.
• Communicate directly with the third-party micro lab on product and environmental testing.
• Monitor and manage environmental monitoring supplies.
• Know how to prepare and submit samples for our Third Party micro lab.
• Communicate any out of specification results as quickly as possible to the required teammates and facilitate retests within house retains or additional sampling as needed.
• Develop, implement, audit, and maintain quality control procedures and guidelines to ensure compliance with industry standards.
• Supervise and conduct inspections of materials, in process procedures, and finished goods to identify any deviations.
• Provide training and education to employees on quality control practices and procedures, ensuring all staff are familiar.
• Lead Orientation and Quality Communication Meetings as needed.
• Keep Quality Control Technicians training matrix up to date.
• Analyze quality data to identify trends in defects and formulate corrective actions to prevent recurrence.
• Support any customer complaints as needed, facilitate any additional testing needed tied to a complaint.
• Work closely with other departments to address quality control issues and implement improvements.
• Maintain accurate records of defects, products, audits, customer complaints, ensuring proper documentation and reporting across departments.
• Conduct, schedule, and supervise internal audits and environmental monitoring system plans.
• Comply with all established GMP, SQF policies, housekeeping guidelines, housekeeping responsibilities and operating procedures.
• Complies with Food Safety and Food Quality objectives.
• Flexibility to adjust to shifts to work with employees from all shifts as required.
• Ability to back up QC Technicians as needed both in the lab and on the floor.
• Works overtime and occasional weekends as necessary.
• Performs other duties as assigned.

Qualifications, Knowledge, Skills & Abilities:

• Bachelor’s degree in Food Science, or related field is preferred.
• 3+ years of food quality experience in an SQF or other GFSI scheme facility.
• 1+ years of supervising experience with a team of 3 or more.
• Bilingual preferred. (English and Spanish)
• Superior written and verbal communication, and interpersonal skills.
• Experience developing and maintaining SOPs and standard work documentation.
• Ability to cultivate working relationships and collaborate with internal and external stakeholders while delivering the highest level of customer service.
• Excellent critical thinking and analytical skills with the ability to gather and interpret data to drive decision-making.
• Demonstrated attention to details and problem-solving abilities.
• Strong organizational and time management skills with the ability to effectively manage multiple priorities.
• Proficient in Microsoft Excel, Microsoft Power Point, Microsoft Word, and Data Analytics skills
• Ability to use data to inform decision-making and evaluate success of improvement initiatives.
• Frequent standing & walking required
• Prolonged periods working on feet and performing repetitive actions that entail frequent bending and stooping
• Must be able to lift up to 25lbs
• Must be able to freely move around a multifloored facility

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