Field Operations Coordinator
Cincinnati, OH
Full Time
Field Operations
Mid Level
Field Operations Coordinator
The Verdin Company
Cincinnati, OH
Career Opportunity: Field Operations Coordinator with The Verdin Company in Cincinnati, Ohio
Do you excel at planning and scheduling? Are you extremely organized? If yes, we have an opportunity for you!
For more than 180 years, The Verdin Company in Cincinnati, Ohio has been manufacturing cast bronze bells and custom outdoor clocks for cities and towns, universities, and commercial customers around the world. Our unique products are featured in thousands of communities across North America.
We are looking for a Field Operations Coordinator to join our team. As our Coordinator, you will schedule and coordinate the various contractors that are necessary to prepare a site for new installations. This could include electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. In this role, you will:
The ideal candidate will excel at building customer relationships. In addition, we look for:
This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world.
$22.00/hr. to $25.00/hr.
Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.
The Verdin Company
Cincinnati, OH
Career Opportunity: Field Operations Coordinator with The Verdin Company in Cincinnati, Ohio
Do you excel at planning and scheduling? Are you extremely organized? If yes, we have an opportunity for you!
For more than 180 years, The Verdin Company in Cincinnati, Ohio has been manufacturing cast bronze bells and custom outdoor clocks for cities and towns, universities, and commercial customers around the world. Our unique products are featured in thousands of communities across North America.
We are looking for a Field Operations Coordinator to join our team. As our Coordinator, you will schedule and coordinate the various contractors that are necessary to prepare a site for new installations. This could include electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. In this role, you will:
- Communicate with customers via telephone and email to provide updates on production and installation schedules and confirm site conditions.
- Send drawings, site preparation instructions, or other information to customers to maintain installation schedules.
- Enter relevant production and installation notes in the ERP database.
- Collaborate with the Verdin service team to provide advance notice of installations so that field service technicians can be scheduled appropriately.
- Respond to customer inquiries in a timely and effective manner.
- Process field installation reports, including job notes and photos in the ERP database.
The ideal candidate will excel at building customer relationships. In addition, we look for:
- 2+ years’ experience in a customer service support role. This person should be comfortable talking with customers on the phone.
- Excellent administrative, organizational, and computing skills.
- Ability to multi-task with careful attention to detail.
- Experience in fleet dispatch, scheduling, and management is a plus.
- General technical aptitude would be helpful to occasionally help troubleshoot customer issues.
- Experience using CRM and MRP database systems; applicants should have the ability and willingness to master new software systems.
- Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook.
This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world.
$22.00/hr. to $25.00/hr.
Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.
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