MRA Recruiting Services
Technical Product Support
Customer Support - Menomonee Falls, WI - Full Time
Technical Product Support
Nova Technology
Menomonee Falls, WI
JOB PURPOSE or JOB SUMMARY:
Contributes to Multi-Fab by providing technical support to external customers, training to department members, creative and technical product development exploration and tool development and identifies root cause analysis for Return Merchandise.
ESSENTIAL DUTIES and RESPONSIBILITIES:
[This section should list the specific functions and responsibilities of the position, including travel requirements, if applicable. Capturing % of total time is optional, however may be required in certain states as documentation of FLSA classification.]
% of Total Time
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
MINIMUM QUALIFICATIONS:
Education High school diploma or Equivalent; Associate’s degree or Bachelor’s Degree in a technical field preferred
Experience and/or Training Experience working with loading dock equipment and systems. Experience speaking with customers in person and/or over the phone to help guide solutions and respond to questions.
Technology/Equipment Computer skills including Microsoft Office application, ERP systems, Mechanical loading dock technology exposure
PHYSICAL AND MENTAL DEMANDS:
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
The individual will work primarily in an office environment and will occasionally walk through the shop and interact with people working on or near machinery.
Nova Technology
Menomonee Falls, WI
JOB PURPOSE or JOB SUMMARY:
Contributes to Multi-Fab by providing technical support to external customers, training to department members, creative and technical product development exploration and tool development and identifies root cause analysis for Return Merchandise.
ESSENTIAL DUTIES and RESPONSIBILITIES:
[This section should list the specific functions and responsibilities of the position, including travel requirements, if applicable. Capturing % of total time is optional, however may be required in certain states as documentation of FLSA classification.]
% of Total Time
| 35% |
| 15% |
| 15% |
| 15% |
| 5% |
| 5% |
| 5% |
| 5% |
|
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
| Competency | Level | Competency Description |
| Analytical Thinking | 4. Experienced | Solves complex problems using a sequential system. |
| Communication Skills | 3. Mid | Communicates using persuasion and authority. |
| Functional Knowledge | 4. Experienced | Expertise in his/her discipline and understands these concepts in other disciplines. |
| Influence | 4. Experienced | Profits from garnering support for concepts and solutions from other functions. |
| Leadership Skills | 1. Entry | Does not manage employees, but may mentor and/or train on a peer-to-peer basis based on personal expertise. |
| Problem Solving | 4. Experienced | Arrives at decision using analytical thought. |
| Business Impact | 1. Entry | Role has impact on the department. |
| Collaboration | 4. Experienced | Strengthens alliances with other divisions to create opportunities internally and externally. |
| Company Knowledge | 3. Mid | Understands how his/her team contributes to the department to meet the goals defined. |
| Job Impact | 4. Experienced | Function. |
| Managing Change | 1. Entry | Implements changes provided by management. |
| Strategic Responsibility | 1. Entry | Not responsible for strategy. |
MINIMUM QUALIFICATIONS:
Education High school diploma or Equivalent; Associate’s degree or Bachelor’s Degree in a technical field preferred
Experience and/or Training Experience working with loading dock equipment and systems. Experience speaking with customers in person and/or over the phone to help guide solutions and respond to questions.
Technology/Equipment Computer skills including Microsoft Office application, ERP systems, Mechanical loading dock technology exposure
PHYSICAL AND MENTAL DEMANDS:
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
| Physical Demand | NA | Rarely | Occasionally | Frequently | Constantly | Weight |
| Strength - Lift, carry, push, pull, or otherwise move objects | X | 50 | ||||
| Reading | X | |||||
| Carrying | X | 20 | ||||
| Climbing Stairs | X | |||||
| Crouching | X | |||||
| Grasping | X | |||||
| Grip | X | |||||
| Handling | X | 15 | ||||
| Kneeling | X | |||||
| Pinch | X | |||||
| Pulling | X | |||||
| Pushing | X | |||||
| Reaching | X | |||||
| Vision | X | |||||
| Repetitive Motions | X | |||||
| Sitting | X | |||||
| Standing | X | |||||
| Walking | X | |||||
| Stooping | X |
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
The individual will work primarily in an office environment and will occasionally walk through the shop and interact with people working on or near machinery.
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