MRA Recruiting Services
Customer Service Assistant I
Customer Service - Reeseville, WI - Full Time
Customer Service Assistant I
Specialty Cheese Co
Reeseville, WI
The Customer Service Assistant supports internal operations of the customer service team by performing a range of administrative and logistical duties. These include assisting with order entry, label inspections, customer sample coordination, and managing shipments and documentation.
This entry-level role reports directly to the Assistant Customer Service Manager and indirectly to the Customer Service Manager.
Key Responsibilities
Customer & Order Support
Skills & Abilities
Education & Experience
Physical Requirements & Work Environment
Specialty Cheese Co
Reeseville, WI
The Customer Service Assistant supports internal operations of the customer service team by performing a range of administrative and logistical duties. These include assisting with order entry, label inspections, customer sample coordination, and managing shipments and documentation.
This entry-level role reports directly to the Assistant Customer Service Manager and indirectly to the Customer Service Manager.
Customer & Order Support
- Input customer orders into inventory and purchasing software.
- Manage customer accounts: receive, process, confirm, and acknowledge orders.
- Submit acknowledgments, shipping confirmations, and invoices through various customer portals.
- Support new customer onboarding and update customer price sheets monthly based on milk futures.
- Attend weekly freight meetings and update the Customer Weekly Orders Spreadsheet accordingly.
- Organize a monthly customer order review meeting based on the weekly spreadsheet.
- Track customer samples and follow up on feedback.
- Assist with the submission and fulfillment of sample requests.
- Perform label inspections to ensure accuracy.
- Help complete new product forms and update records.
- Assist with other assigned tasks as needed.
- Attention to Detail – Accuracy in data entry, label checks, and order tracking.
- Computer & Software Skills
- Intermediate knowledge of Excel
- Basic knowledge of Word
- Familiarity with inventory and purchasing software systems (BC Foods)
- Communication Skills – Strong written and verbal abilities; responsive and professional customer interaction.
- Organizational Skills – Able to multitask, prioritize, and work independently.
- Team-Oriented – Willing to support teammates across departments.
- Education: High school diploma or equivalent preferred.
- Experience: 1-3 years’ experience in customer service preferred.
- Primarily seated work with occasional lifting (up to 20 lbs.).
- May occasionally need to enter production or construction areas (safety training provided).
We Make it Easy
Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.
