Customer Experience Coordinator

Milwaukee, WI
Full Time
Customer Experience
Mid Level
Customer Experience Coordinator 
National Business Furniture 
Milwaukee, WI


At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel.
 
We're presenting an exciting opportunity for a Customer Experience Coordinator in Milwaukee, Wisconsin. The right individual for this role will need strong attention to detail and be able to manage multiple interruptions in a day without loss of focus. This person must be able to set appropriate expectations and meet deadlines provided to customers. Coordinators are there to follow-up on all large orders for our customers until completion.
 
 
What Makes This a Great Opportunity?
In this role, you will build strong relationships with both internal and external customers, enabling proactive problem-solving and ensuring a seamless customer experience. The coordinator serves as a key point of communication, ensuring transparency, preventing unexpected issues, and delivering on commitments with consistency and reliability. To ensure your success, we offer an immersive, in-office training program (Monday–Friday). After training, you'll enjoy a hybrid work schedule with the flexibility to work remote on Mondays and Fridays.
 
 
Here’s a General Overview of What You’ll Be Doing:
  • Answer emails in a timely manner from both internal and external customers
  • Get ship dates on all portions of orders and follow up to ensure the ship dates are met
  • Contact customers to find out delivery requirements
  • Think ahead as to what might need to happen on orders
  • Answer phones when clients or internal customers call
 
What We’re Looking For:
  • 5 years in a customer service and/or project manager role
  • Exceptional organizational skills
  • Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook, Word and Excel
  • Demonstrated problem solving experience in exceeding customer's expectations
  • A can-do, optimistic attitude when communicating with customers and team members
  • Experience managing multiple projects and timely turnaround in resolution
  • Must also demonstrate impeccable business communication skills both written and verbal
 
It Would Also be Nice to Have:
Associates or Bachelor’s degree in a relevant field (communications, business management)
 
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
 If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at [email protected].


 

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