Customer Support Assistant
Menomonee Falls, WI
Full Time
Customer Service
Experienced
Customer Support Assistant
Winco Stamping
Menomonee Falls, WI
ABOUT YOU
Do you thrive in a fast-paced environment where organization, customer service, and administrative support are key? Are you passionate about helping customers, ensuring order accuracy, and keeping operations running smoothly?
At Winco Stamping, we value Accountability, Reliability, Curiosity, Integrity, and Thoughtfulness. If you take pride in providing excellent service, staying organized, and being a friendly and reliable team player, this role is for you!
JOB DESCRIPTION
As a Customer Support Assistant at Winco Stamping, you will play a critical role in order processing, customer communication, and administrative support. You will work closely with Account Managers, Senior Account Managers, and other departments to ensure orders are accurate, deliveries run smoothly, and customer inquiries are handled efficiently.
You will also support the Senior Leadership Team and HR in a variety of projects. This role is ideal for someone who is organized, proactive, and enjoys working in a dynamic environment.
JOB DETAILS
Hourly Rate – $17 - $23 (commensurate with experience and qualifications)
Hours – First Shift
RESPONSIBILITES
Administrative & Phone Support – Answer customer calls, assist AMs and SAMs as needed, and provide general administrative support. Utilize company databases and software to enter and retrieve information, ensuring timely and efficient processing.
Winco Reception & Administrative Support – Serve as the primary reception contact, greet visitors, handle general administrative tasks, and support internal office needs. Assist with scheduling, data entry, and basic reporting while adhering to established company protocols.
Work Order Accuracy & Audits – Generate work orders, verify data accuracy using basic math and problem-solving skills, and review them for completeness. Ensure compliance with company guidelines and assist in preparing reports related to order processing.
Customer Communication & Email Processing – Manage incoming emails, respond to inquiries, and maintain professional customer interactions. Assist with meeting coordination and document preparation as needed to support customer service functions.
Order Management & Follow-Up – Process orders, track deliveries, and ensure smooth execution while maintaining accurate records in company systems. Assist in resolving order discrepancies and proactively communicate updates to customers.
ABOUT WINCO STAMPING
At Winco Stamping, we form Metals & Relationships, and our passion lies in Celebrating Excellence! Our dedication to excellence permeates every aspect of our operations, from our talented team and superior products to the comprehensive benefit and compensation plans we offer. We prioritize our customers and employees, striving not only to meet but exceed their expectations at every turn.
As an ISO-certified company, we prioritize quality management and continuous improvement to ensure precision and efficiency in our manufacturing processes, while also minimizing waste and environmental impact. At Winco, we embrace innovation, teamwork, and integrity, valuing each team member's contribution and commitment to achieving our goals.
If you're ready to be part of a dynamic team, Winco Stamping welcomes you!
SPECIFICATIONS
Winco Stamping is an equal opportunity employer. For more information visit our website WincoStamping.com.
Winco Stamping
Menomonee Falls, WI
ABOUT YOU
Do you thrive in a fast-paced environment where organization, customer service, and administrative support are key? Are you passionate about helping customers, ensuring order accuracy, and keeping operations running smoothly?
At Winco Stamping, we value Accountability, Reliability, Curiosity, Integrity, and Thoughtfulness. If you take pride in providing excellent service, staying organized, and being a friendly and reliable team player, this role is for you!
JOB DESCRIPTION
As a Customer Support Assistant at Winco Stamping, you will play a critical role in order processing, customer communication, and administrative support. You will work closely with Account Managers, Senior Account Managers, and other departments to ensure orders are accurate, deliveries run smoothly, and customer inquiries are handled efficiently.
You will also support the Senior Leadership Team and HR in a variety of projects. This role is ideal for someone who is organized, proactive, and enjoys working in a dynamic environment.
JOB DETAILS
Hourly Rate – $17 - $23 (commensurate with experience and qualifications)
Hours – First Shift
RESPONSIBILITES
Administrative & Phone Support – Answer customer calls, assist AMs and SAMs as needed, and provide general administrative support. Utilize company databases and software to enter and retrieve information, ensuring timely and efficient processing.
Winco Reception & Administrative Support – Serve as the primary reception contact, greet visitors, handle general administrative tasks, and support internal office needs. Assist with scheduling, data entry, and basic reporting while adhering to established company protocols.
Work Order Accuracy & Audits – Generate work orders, verify data accuracy using basic math and problem-solving skills, and review them for completeness. Ensure compliance with company guidelines and assist in preparing reports related to order processing.
Customer Communication & Email Processing – Manage incoming emails, respond to inquiries, and maintain professional customer interactions. Assist with meeting coordination and document preparation as needed to support customer service functions.
Order Management & Follow-Up – Process orders, track deliveries, and ensure smooth execution while maintaining accurate records in company systems. Assist in resolving order discrepancies and proactively communicate updates to customers.
ABOUT WINCO STAMPING
At Winco Stamping, we form Metals & Relationships, and our passion lies in Celebrating Excellence! Our dedication to excellence permeates every aspect of our operations, from our talented team and superior products to the comprehensive benefit and compensation plans we offer. We prioritize our customers and employees, striving not only to meet but exceed their expectations at every turn.
As an ISO-certified company, we prioritize quality management and continuous improvement to ensure precision and efficiency in our manufacturing processes, while also minimizing waste and environmental impact. At Winco, we embrace innovation, teamwork, and integrity, valuing each team member's contribution and commitment to achieving our goals.
If you're ready to be part of a dynamic team, Winco Stamping welcomes you!
SPECIFICATIONS
- High School Diploma or GED required.
- Experience in customer service, administrative support, or order processing preferred.
- Strong communication and organizational skills.
- Highly organized with strong time management skills.
- Friendly and professional with a customer-focused approach.
- Ability to multitask and manage priorities efficiently.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and other applications.
- Detail-oriented with strong problem-solving skills.
- Positive attitude with a team-first mindset.
Winco Stamping is an equal opportunity employer. For more information visit our website WincoStamping.com.
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