• Provides exceptional customer service and serves as contact for education programs and events.
• Researches, develops and implements processes to select appropriate courses, vendors, and speakers to present at assigned educational programs. Ensures the development of successful programs designed to increase customers’ competencies and provide positive educational and networking experiences.
• Organizes and coordinates programs, assigned special events, speakers, facility, catering, contracts, onsites, program descriptions, signage and assigned seminar and breakfast programs. Serve as key onsite staff to assist, prepare and oversee success of events.
• Researches new vendors and maintains and develops new relationships with vendors to provide commission based programs.
• Evaluates and negotiates favorable contracts with vendors and suppliers for facility, catering, audiovisual, hotel and other needs.
• Provides technical and logistical support both internally as well as onsite.
• Accurately maintain program and event files in database and on the website.
• Accurately processes all transactions related to education and event programs.
• Maintains Outlook calendar for all events, programs and rentals.
• Creates and/or updates databases and spreadsheet reports for projects.
• Prepare, proof and edit materials as needed for accuracy, spelling, grammar and punctuation. Follows marketing and AP style guides as appropriate.
• Keeps documentation and processes updated.
• Finds ways to increase member satisfaction.
• Responsible for Professional Development Center rentals and contracts.
• Backs up main phone line and mail.

• Bachelor’s degree from an accredited institution in Business, Administration, Communications, Hospitality or Marketing
• Minimum 3 years’ previous experience in customer service, event planning, administrative and clerical responsibilities.
• Demonstrates exceptional customer service.
• Must possess strong organizational, project management, attention to detail, and problem-solving skills.
• Exemplary business writing and verbal communication skills.
• Exhibits high performance and professionalism with staff, members and vendors.
• Advanced knowledge and experience in Microsoft Office, data entry, and report management.
• Demonstrates good judgement and critical thinking in a high performance, fast-paced work environment.
• Must be able to work independently and in a team-oriented environment.
• Must possess a valid driver’s license and reliable source of transportation and must be able to travel as scheduled.
• Must be able to work additional time as required including occasional before and after work hours for events and overnights.

• Compensation based on experience
• Medical, Dental, Vision and Life insurance
• 401(k) plan plus generous employer contribution
• Paid vacation, holiday, and personal time
• 8 a.m. to 5:00 p.m. office hours (with elective Friday afternoons off in summer)
• Professional development opportunities
• Collaborative culture and team activities
• Casual attire acceptable on non-meeting/event dates

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.