• Monitor production backlog of jobs in progress and attend production meetings to track progress of current projects requiring field installation services.
• Notify internal Service Coordinators of schedule requests for installations through Smartsheet database.
• Provide advance, timely updates to service coordinators and field service technicians regarding upcoming installations, especially projected shipping and installation start dates.
• Communicate continuously with customers to schedule installations and surveys, provide updates on the manufacturing progress, verify readiness of site conditions (e.g., safe access, electrical service, lifting equipment), and confirm ship dates and ship-to address.
• Serve as primary in-take for customer questions regarding upcoming installations.
• Work with production and service management to properly escalate priority issues.
• Work with shipping to ensure all products are delivered to the job site in advance of the installation date.
• Arrange rental of cranes, man-lifts, and other heavy lifting equipment at the job site as required.
• Coordinate with customer the installation of Verdin products with other on-site trades such as electricians, masons, roofers, and carpenters.
• Analyze, refine, and communicate changes in processes and workflow to improve internal and external customer experiences while improving efficiency.
• Develop systems for measuring and improving customer satisfaction following installation.
• Develop a deep understanding of Verdin’s product lines so that you are able to identify any special requirements that need to be addressed before or during the installation.
• Maintain a central database of all communications related to each installation project.

• 3+ years of customer service experience, or equivalent role involving personal interaction with customers. Experience in Project Management is a big plus.
• 1+ years of experience in the construction industry or in fabrication.
• A pro-active, self-starter who communicates clearly and confidently with customers, colleagues, and other partners to ensure that installations are completed in a timely and professional manner.
• Highly organized and detail oriented; must be comfortable managing and juggling several ongoing projects.
• You should have the ability and temperament to handle disruptive events that cause even the most carefully conceived plans to go awry, and to deal with frustrated customers.
• Experience in reading and interpreting CAD drawings.
• Experience using CRM and MRP database systems (Verdin uses Global Shop, Smartsheet, and GoldMine).
• Applicants should have the ability and willingness to learn new software systems.
• Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook

Benefits

• Full medical, dental, and vision coverage
• 401(k) with Company match
• Eligibility for Company bonus program

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.