Strategic Relationship Manager

• Accelerate & Grow – Work with an assigned base of clients to collaborate on strategic initiatives and identify cross-sell opportunities to grow partner’s portfolio. Create and own account plans that position RCC to facilitate the partner’s short and long-term goals. Conduct business reviews with clients to review strategic initiatives, industry trends and overall health of the client's processing environment.
• Retain & Analyze – Facilitate renewal conversations through forward-thinking and competitive strategies and create thoughtful proposals to solidify partner retention as a RCC client. Analyze financial metrics and pricing strategies to promote internal awareness to senior leadership and build awareness of partner health.
• Nurture & Consult – Develop and foster long-lasting, trusted relationships with strategic players to position RCC as the Partner’s strategic advisor and drive client satisfaction. Understand industry best practices and analyze data to consult with partners on how to maximize merchant revenue and their processing experience.
• Advocate & Influence – Navigate internal teams on the partner’s behalf and garner support to act in the partner’s best interest. Drive problem-solving and promote decisions while operating with a sense of urgency.
• Learn & Develop – Build and share in-depth industry knowledge as well as knowledge of RCC products and services to effectively communicate value-proposition. Develop a deep understanding of the client's business and provide education and training of RCC tools and resources to drive client satisfaction.
• Contract Renewal & Finalization - Oversee the renewal contract review process, including redlining and finalizing contracts. For complex contractual matters, collaborate with legal counsel to ensure accuracy and compliance. Training on contract renewal provided.

• May perform other job-related duties as assigned

• Four years of relevant account management experience
• Proficient with Microsoft Suite including Word & PowerPoint
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Exceptional written and verbal communications and organizational skills
• Experience in leading cross functional projects and initiatives
• Experience working in a high-growth environment.
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Bachelor's Degree in appropriate field of study
• Available to clients during non-traditional business hours if necessary

• Ability to handle and be trusted with confidential and/or sensitive information
• Ability to interact effectively with all levels in the company
• Ability to work in a fast-paced environment
• Ability to be flexible and to handle multiple projects in an organized, timely manner
• Ability to problem-solve, work under pressure, and to effectively manage stress
• Ability to work independently
• Ability to travel as necessary

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.