IT Support Specialist

• Education:
  • Associate degree in Information Technology or related field, or a high school diploma/GED with 4+ years of relevant experience, or an equivalent combination of education and experience.
• Experience:
  • At least 3 years of hands-on experience deploying and managing Windows desktop operating systems
  • 2+ years of experience supporting and managing Office 365/Microsoft 365 environments and applications
  • 3+ years of providing first-level support to end users
  • Experience with Active Directory, offering day-to-day user support
  • A foundational understanding of networking and the ability to troubleshoot network issues
  • Basic knowledge of scripting languages to assist with automation tasks
  • Experience with Zoho ManageEngine administration
• Support Requirements:
  • Ability to provide after-hours, 24x7 support one week per month

• Strong written and verbal communication skills
• Ability to quickly learn and adapt to new technologies and applications
• Motivated team player with a focus on providing excellent support to a broad user base
• Demonstrated ability to effectively multi-task under pressure, managing multiple priorities and projects simultaneously

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.